Search found 1100 matches

by RiseFly
Thu May 02, 2024 7:20 am
Forum: BestSync Support Forum
Topic: Bestsync 2024: Invalid setting File
Replies: 1
Views: 53

Re: Bestsync 2024: Invalid setting File

We have just released Bestsync 2024 (Ver19.0.1.3).
Please try the new version to see if the problem has been fixed.
If the problem remains, please try to open the backup setting file, then save it as a new setting file.
by RiseFly
Thu Apr 25, 2024 9:36 am
Forum: BestSync Support Forum
Topic: Scheduling does not work
Replies: 2
Views: 62

Re: Scheduling does not work

If you need to run the task by Windows Service, you need the Business License or above.
Please order the upgrade license from the following page:
http://www.risefly.com/upgrade.htm
by RiseFly
Wed Mar 20, 2024 1:42 am
Forum: BestSync Support Forum
Topic: SFTP Error: The file does not exist
Replies: 2
Views: 136

Re: SFTP Error: The file does not exist

Thank you for the information.
by RiseFly
Wed Feb 21, 2024 9:54 am
Forum: BestSync Support Forum
Topic: bestsync not logging
Replies: 4
Views: 1615

Re: bestsync not logging

If the tasks are "Run as Service", the log file are saved in "C:\ProgramData\RiseFly\BestSync", please check if there is service.fsl in the folder.
If BestSync can not save log to the file, you can try to delete the file to let BestSync create it again.
by RiseFly
Wed Feb 21, 2024 9:51 am
Forum: BestSync Support Forum
Topic: Windows Service Not Automatically Transmitting Files
Replies: 6
Views: 217

Re: Windows Service Not Automatically Transmitting Files

Because BestSync 2024 has encrypted the setting files. The user task settings are saved in a different folder than BestSync 2023 before, these settings will not be affected if you install the old version of BestSync 2023. But the tasks "Run as Service" are saved to the same file as BestSyn...
by RiseFly
Wed Feb 21, 2024 9:38 am
Forum: BestSync Support Forum
Topic: Account Password Reset Not Working
Replies: 1
Views: 156

Re: Account Password Reset Not Working

Hello,
I have deleted mhorstegmail and mhorste2. so you can use the email address to register again.
by RiseFly
Mon Feb 19, 2024 10:05 am
Forum: BestSync Support Forum
Topic: Windows Service Not Automatically Transmitting Files
Replies: 6
Views: 217

Re: Windows Service Not Automatically Transmitting Files

The latest version of BestSync 2024 has improved the file verification function of SFTP.
Please download and reinstall BestSync 2024 to see if the problem can be resolved.
by RiseFly
Fri Feb 09, 2024 9:46 am
Forum: BestSync Support Forum
Topic: Windows Service Not Automatically Transmitting Files
Replies: 6
Views: 217

Re: Windows Service Not Automatically Transmitting Files

Could you please tell me what file system (FTP etc) the task is synchronizing with?
If it is FTP, please check if you have added BestSyncSvc.exe, and BestSyncApp.exe to the allowed list of Windows Firewall.
by RiseFly
Mon Jan 22, 2024 1:38 pm
Forum: BestSync Support Forum
Topic: bestsync not logging
Replies: 4
Views: 1615

Re: bestsync not logging

I can see that no TaskList.fsl has been created.
Please try to save the task list to another folder by "File"/"Save as" menu to see if the problem can be resolved.
by RiseFly
Wed Dec 27, 2023 9:46 am
Forum: BestSync Support Forum
Topic: googleにログインできません
Replies: 1
Views: 2688

Re: googleにログインできません

This issue is due to Google's need to perform OAuth verification of BestSync.
We are working with them to get approval.
Please be patient while we work to resolve this issue.