Search found 68 matches

by gracelim
Fri Feb 09, 2024 5:31 am
Forum: BestSync Support Forum
Topic: bestsync not logging
Replies: 4
Views: 8201

Re: bestsync not logging

right now, there are entries when i view the log of each task. but service.log , the entries are these (see belosw). is this normal in previous version all transfer made are also listed here? so i tried your suggestion to go to file menu save as in different folder (d:\log\bestsync). but only 3 file...
by gracelim
Mon Jan 22, 2024 2:01 am
Forum: BestSync Support Forum
Topic: bestsync not logging
Replies: 4
Views: 8201

Re: bestsync not logging

hi, im also seeing lots application sid does not match conductor id in event viewer. dont know if this has something to do with the issue

Application 'C:\Program Files\RiseFly\BestSync\BestSyncApp.exe' (pid 2752) cannot be restarted - Application SID does not match Conductor SID..
by gracelim
Mon Jan 22, 2024 1:43 am
Forum: BestSync Support Forum
Topic: bestsync not logging
Replies: 4
Views: 8201

bestsync not logging

hi, i noticed that when we do view logs, log is empty for all the task. but in reality there are activities going on even service.log do not records any activities. Its been running for more than 1 week . see attached file. have installed the bestsync under a different user account (not Administrato...
by gracelim
Mon Sep 28, 2020 3:04 pm
Forum: BestSync Support Forum
Topic: use bestsync for ibm aspera
Replies: 1
Views: 4894

use bestsync for ibm aspera

hi,

Can i use bestsync to read/write files to IBM Aspera?

if yes, how would i setup bestsync and what version of bestsync should i use?

my bestsync license is business Edition.
by gracelim
Mon Sep 21, 2020 12:49 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 19835

Re: txt file contains ^M when it get transferred to linux server

"ASCII Mode" in "Transfer Mode" of "Advanced" setting of the FTP folder was selected and it is still occurring from time to time.

the files being send are system generated using pl/sql script thus no user is editing it.
by gracelim
Fri Sep 04, 2020 2:02 pm
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 20180

Re: large files not fully transferred

any help is greatly appreciated..
by gracelim
Thu Sep 03, 2020 6:38 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 19835

Re: txt file contains ^M when it get transferred to linux server

correction it also happens to file size 50kbytes and up...
by gracelim
Thu Sep 03, 2020 4:39 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 19835

Re: txt file contains ^M when it get transferred to linux server

extra line problem usually happens for 1mb and up file size.


any advise how to go about it?
by gracelim
Sat Aug 29, 2020 9:37 am
Forum: BestSync Support Forum
Topic: txt file contains ^M when it get transferred to linux server
Replies: 19
Views: 19835

Re: txt file contains ^M when it get transferred to linux server

we have upgraded to that version and still encounter the problem when the problem occur, it is consistent for the extra line to appear on particular rows for some files everytime it generated for the whole day if there is no addition/removal of records. by next day, incase there additional / removal...
by gracelim
Sat Aug 29, 2020 9:12 am
Forum: BestSync Support Forum
Topic: large files not fully transferred
Replies: 16
Views: 20180

Re: large files not fully transferred

the largest file we ever send is only 13 mb. it is sometimes not getting transfer fully.

is it possible that the file generation is not yet finished but bestsync is already sending the file to the target server might cause the problem?