Scheduled and triggered tasks not working in 2013!

[maranjo]

Hi
Since upgrading to the latest version of BestSync, nothing seems to be working. My log file is shown below and I hope that someone can tell me what's going wrong! The settings file is unchanged since my previous version of BestSync, which was 2011.
Regards
Martin

__________________________

SVC:2012/12/28-17:30:48,Service started.
SVC:2012/12/28-17:30:48,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.0.9
SVC:2012/12/28-17:30:48,Reload Setting File.
SVC:2012/12/28-17:30:49,Load setting file [C:\ProgramData\RiseFly\BestSync 2012\service.fsf] is successfully.
SVC:2012/12/28-17:46:08,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-17:47:09,FTP[ftp.xxxxxxxxxxxxxx.org.uk]-Server Time Bias is 0 (0) minutes.
SVC:2012/12/28-17:47:40,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-17:47:40,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-17:48:10,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-17:48:10,Failed to connect to FTP Server.-xxxxxxxxxxxxxx site
SVC:2012/12/28-17:51:12,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-17:51:12,Failed to connect to FTP Server.-xxxxxxxxxxxxxx site
SVC:2012/12/28-17:54:13,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:15:05,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:16:05,FTP[ftp.xxxxxxxxxxxxxx.co.uk]-Server Time Bias is 0 (0) minutes.
SVC:2012/12/28-19:16:36,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:16:37,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:17:07,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:17:07,Failed to connect to FTP Server.-xxxxxx sites
SVC:2012/12/28-19:20:08,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:20:08,Failed to connect to FTP Server.-xxxxxx sites
SVC:2012/12/28-19:23:09,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:40:49,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:40:50,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:40:50,Start task:xxxxxxxxxxxxxx site
SVC:2012/12/28-19:40:50,Start task by schedule. Every weekday:0X0000007F-17:46
SVC:2012/12/28-19:40:50,Task Result: xxxxxxxxxxxxxx site (Success=0, Failed=0)
SVC:2012/12/28-19:40:50,End Task -xxxxxxxxxxxxxx site
SVC:2012/12/28-19:43:05,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:44:05,FTP[ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Server Time Bias is 0 (0) minutes.
SVC:2012/12/28-19:44:36,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:44:36,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:45:07,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-21:03:16,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-21:03:17,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-21:03:17,Start task:xxxxxx sites
SVC:2012/12/28-21:03:17,Start task by schedule. Every weekday:0X0000007F-19:15
SVC:2012/12/28-21:03:26,Task Result: xxxxxx sites (Success=8, Failed=0)
SVC:2012/12/28-21:03:26,End Task -xxxxxx sites
SVC:2012/12/28-21:14:35,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-21:15:05,Start task:xxxxxxxxxxxxxxxxxxxxxxxxxxx sites
SVC:2012/12/28-21:15:05,Start task by schedule. Every weekday:0X0000007F-19:43
SVC:2013/01/01-14:27:20,Service started.
SVC:2013/01/01-14:27:20,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.0.9
SVC:2013/01/01-14:27:20,Reload Setting File.
SVC:2013/01/01-14:27:20,Invalid setting file [service.xfsf]!
SVC:2013/01/01-14:27:20,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
SVC:2013/01/01-15:14:51,Failed to start task 9 (Can not find the task).
SVC:2013/01/01-15:15:10,Failed to start task 9 (Can not find the task).
SVC:2013/01/01-15:15:58,Failed to delete task 9 (Can not find the task).
SVC:2013/01/01-15:15:58,Failed to delete task 9 (Can not find the task).
APP:2013/01/01-14:29:46,***** BestSync start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:English Version Ver8.0.0.9
APP:2013/01/01-14:29:46,BestSyncApp.exe /trayicon
APP:2013/01/01-18:47:55,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/01-18:50:58,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/01-18:52:39,Start task:xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/01-18:52:39,Start task manually.
APP:2013/01/01-18:53:59,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-09:27:31,***** BestSync start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:English Version Ver8.0.0.9
APP:2013/01/02-09:27:31,BestSyncApp.exe /trayicon
APP:2013/01/02-11:15:35,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-11:18:40,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-11:20:21,Start task:xxxxxxxxxxxxx - LIVE drupal - /sites
APP:2013/01/02-11:20:21,Start task by schedule. Every weekday:0X0000007F-11:15
APP:2013/01/02-11:21:40,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-11:24:40,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
SVC:2013/01/03-08:40:23,Service started.
SVC:2013/01/03-08:40:23,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.0.9
SVC:2013/01/03-08:40:23,Reload Setting File.
SVC:2013/01/03-08:40:23,Invalid setting file [service.xfsf]!
SVC:2013/01/03-08:40:23,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
SVC:2013/01/03-10:39:05,Failed to start task 19 (Can not find the task).
SVC:2013/01/03-10:39:41,Setup Task(20) failed.
SVC:2013/01/03-10:40:03,Failed to start task 19 (Can not find the task).
SVC:2013/01/03-10:40:16,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-12:47:53,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-13:08:54,Setup Task(9) failed.
SVC:2013/01/03-13:09:11,Failed to start task 9 (Can not find the task).
SVC:2013/01/03-13:11:30,Failed to delete task 9 (Can not find the task).
SVC:2013/01/03-13:11:30,Failed to delete task 9 (Can not find the task).
SVC:2013/01/03-13:14:08,Stopping Service.
SVC:2013/01/03-13:14:20,Service Stopped.
SVC:2013/01/03-13:14:20,Service stopped
SVC:2013/01/03-13:14:32,Service started.
SVC:2013/01/03-13:14:32,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.1.1
SVC:2013/01/03-13:14:32,Reload Setting File.
SVC:2013/01/03-13:14:32,Invalid setting file [service.xfsf]!
SVC:2013/01/03-13:14:32,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
SVC:2013/01/03-13:15:55,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-13:22:49,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-13:23:30,Failed to delete task 16 (Can not find the task).
SVC:2013/01/03-13:23:49,FTP[ftp.xxxxxxxxxx.co.uk]-Server Time Bias is 0 (0) minutes.
SVC:2013/01/03-13:24:20,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-13:24:20,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-13:24:21,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:24:21,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:27:22,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:27:22,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:30:22,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:30:22,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:33:24,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:33:24,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:36:24,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:36:24,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:39:25,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:39:25,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:42:26,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:42:26,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:45:27,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:45:27,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:48:28,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:48:28,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:51:29,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:51:29,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:54:30,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:54:30,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:57:31,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:57:31,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:00:32,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:00:32,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:03:33,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:03:33,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:06:34,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:06:34,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:09:35,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-14:31:11,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:11,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:12,Start task:xxxxxxxxxx OC shop
SVC:2013/01/03-14:31:12,Start task by schedule. Every weekday:0X0000007F-16:00
SVC:2013/01/03-14:31:19,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:19,Failed to connected to server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:31:22,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:22,Failed to connected to server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:31:27,Task Result: xxxxxxxxxx OC shop (Success=165, Failed=3, Error=Unknown Error.)
SVC:2013/01/03-14:31:27,End Task -xxxxxxxxxx OC shop
SVC:2013/01/03-15:46:30,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-15:59:20,Failed to delete task 9 (Can not find the task).

[RiseFly]

The cause of the problem is that you have checked "Process multiple files simultaneously..." and set a thread number larger than 3 (the FTP server allows 3).
Please set the thread number to 3, or do not use this option.

[maranjo]

It is true that I had 'Process multiple files simultaneously' but not that I had more than 3 selected as I do understand my FTP limitation.

I have always used that feature and it worked fine before I "upgraded" to the 2013 version. Has the licence feature changed in this version?

I had a 2011 business licence and was allowed to process files simultaneously. Now in the 2013 with the same (business) licence, does this mean I can no longer use that feature?

If that is the case, can I return to the 2011 version?

[RiseFly]

"Error:530 Sorry, the maximum number of clients (3) " is returned from the FTP server, it is the server limits your connection number to 3.
Only the Ultimate License allow multiple threads processing.

[maranjo]

I don't think that's my only problem. I still get 'cancelled' status for all scheduled tasks. Here's an extract from the end of the log file:

APP:2013/01/07-08:31:35,***** BestSync start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:English Version Ver8.0.1.1
APP:2013/01/07-08:31:35,BestSyncApp.exe /trayicon
APP:2013/01/07-17:02:09,Start task:PrestonBaptistPS sites
APP:2013/01/07-17:02:10,Start task manually.
SVC:2013/01/07-12:33:11,Failed to delete task 19 (Can not find the task).
SVC:2013/01/07-12:33:11,Failed to delete task 19 (Can not find the task).
SVC:2013/01/08-10:37:58,Failed to start task 15 (Can not find the task).

What is going on here? Advice, please!!
Martin

[RiseFly]

May be BestSync has not been installed correctly.
Please uninstall it first, then install the newest version to see if the problem can be avoided.

[maranjo]

I uninstalled and reinstalled, but no change - still having the same problems.

I finally got round this by recreating my list of tasks manually - not happy because this took me about an hour to do.

No errors showing now, but I have other issues - will list on a separate thread.

[maranjo]

Just checked again and I STILL have this error showing in the log file:

__________
SVC:2013/01/24-08:27:18,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.1.5
SVC:2013/01/24-08:27:19,Reload Setting File.
SVC:2013/01/24-08:27:19,Invalid setting file [service.xfsf]!
SVC:2013/01/24-08:27:19,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
__________

What on Earth is going on?

[RiseFly]

We have fixed a bug relate to this problem, please download and try version 8.0.16.