Impossible to add a Network Folder

stevmark61 · Post by **stevmark61** » Tue Feb 26, 2013 6:22 am

Hi,
Trying desperately to modify the destination folder which is on the Network. After browsing for the folder and clicking OK, the result is blank (just a red line in the destination window) and it's not possible to edit it manually. If I change the interface language to French I still get this problem and in addition the "\\" is coming up as "¥¥" in the top droplist.
All the tasks imported from 2012 are working fine, BUT impossible to modify them for a new Network destination folder. I really need this to work and can provide any details required. My OS is Windows 7 Ultimate FRENCH, which might be the problem...

stevmark61 · Post by **stevmark61** » Tue Feb 26, 2013 6:37 am

Just adding some screen shots to show the problem :

[attachment=2]2.jpg[/attachment]

[attachment=1]3.jpg[/attachment]

[attachment=0]4.jpg[/attachment]

Thanks.

Post by **RiseFly** » Tue Feb 26, 2013 1:38 pm

Hello,

We'll investigate this issue.
If you can not add the folder by the browser, you can also drag&drop to folder the edit box.

Best regards

stevmark61 · Post by **stevmark61** » Wed Feb 27, 2013 12:40 pm

Same thing happens when I drag & drop...

Post by **RiseFly** » Thu Feb 28, 2013 1:47 pm

If BestSync is running as Administrator, you can not drag the folder from Windows Explorer.
Please exit BestSync once, then run BestSync (not "Run as Administraor") again.

stevmark61 · Post by **stevmark61** » Sat Mar 02, 2013 11:58 am

I thought I'd try and re-in stall BestSynch and ran into a Licensing Problem :

I bought an upgrade License from Premium to Ultimate and didn't keep the original Premium License details. Now it's asking me to enter the Premium License Number ( which I no longer have... ) BEFORE I can enter the Ultimate License Number.

Help!

Post by **RiseFly** » Sun Mar 03, 2013 6:04 am

Please send me your license code by email (risefly(a)risefly.com), I will try to find your old license, and combine the old license with the upgrade license to a new license code for you.

stevmark61 · Post by **stevmark61** » Mon Mar 04, 2013 4:28 pm

I have sent the e-mail as requested. Found another bug but waiting to reinstall to see if it goes away by itself...

Post by **RiseFly** » Mon Mar 11, 2013 2:44 pm

Thank you for reporting this problem.
It has been fixed in the version 8.0.30, please try the new version.

bestsync.us

Impossible to add a Network Folder

Impossible to add a Network Folder

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