BestSync Service stopping

[mmdb]

Hi all,

I have BestSync 64 bits installed on a Windows 2008 R2 server. It has been installed there for months and "working" (I still have this other problem, here: http://www.risefly.com/forrum/viewtopic ... 4&start=10). Suddenly last week the service stopped. I restarted it and it worked for a few hours, and then the same thing happened, and it has happened 9 times in 2 days. I installed the last version (8.0.3.2 for 64 bits) and the same thing is happening after the update.

These are the windows event log error messages:

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Faulting application name: BestSyncSvc.exe, version: 8.0.3.2, time stamp: 0x5149737d
Faulting module name: BestSyncSvc.exe, version: 8.0.3.2, time stamp: 0x5149737d
Exception code: 0xc0000005
Fault offset: 0x0000000000252710
Faulting process id: 0xa30
Faulting application start time: 0x01ce2c62e858d0f8
Faulting application path: C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
Faulting module path: C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
Report Id: 4bf78896-9858-11e2-8061-005056ab0007
----------------------------------------------------------------------------------------------------

----------------------------------------------------------------------------------------------------
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: BestSyncSvc.exe
P2: 8.0.3.2
P3: 5149737d
P4: BestSyncSvc.exe
P5: 8.0.3.2
P6: 5149737d
P7: c0000005
P8: 0000000000252710
P9:
P10:

Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BestSyncSvc.exe_2084dcd49be31c5a7f8603b1cb9adc5d167160_1fa9b032
Analysis symbol:
Rechecking for solution: 0
Report Id: 4bf78896-9858-11e2-8061-005056ab0007
Report Status: 4
----------------------------------------------------------------------------------------------------

and this is the "C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BestSyncSvc.exe_2084dcd49be31c5a7f8603b1cb9adc5d167160_1fa9b032\Report.wer" file:
----------------------------------------------------------------------------------------------------
Version=1
EventType=APPCRASH
EventTime=130090251784375000
ReportType=2
Consent=1
ReportIdentifier=4bf78897-9858-11e2-8061-005056ab0007
IntegratorReportIdentifier=4bf78896-9858-11e2-8061-005056ab0007
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=BestSyncSvc.exe
Sig[1].Name=Application Version
Sig[1].Value=8.0.3.2
Sig[2].Name=Application Timestamp
Sig[2].Value=5149737d
Sig[3].Name=Fault Module Name
Sig[3].Value=BestSyncSvc.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=8.0.3.2
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5149737d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000252710
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=6153
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=7e6e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=7e6e25168685cbedfd80f2eedbdf84a7
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=bd29
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=bd29cc1fd163f48657f784fee5687315
UI[2]=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=BestSync 2013 Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\VERSION.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\CRYPT32.dll
LoadedModule[7]=C:\Windows\system32\MSASN1.dll
LoadedModule[8]=C:\Windows\system32\WINMM.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\LPK.dll
LoadedModule[12]=C:\Windows\system32\USP10.dll
LoadedModule[13]=C:\Windows\system32\WS2_32.dll
LoadedModule[14]=C:\Windows\system32\RPCRT4.dll
LoadedModule[15]=C:\Windows\system32\NSI.dll
LoadedModule[16]=C:\Windows\system32\MPR.dll
LoadedModule[17]=C:\Program Files\RiseFly\BestSync\BestSyncMail.dll
LoadedModule[18]=C:\Windows\system32\WSOCK32.dll
LoadedModule[19]=C:\Windows\system32\WININET.dll
LoadedModule[20]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[21]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[23]=C:\Windows\system32\urlmon.dll
LoadedModule[24]=C:\Windows\system32\ole32.dll
LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[26]=C:\Windows\system32\iertutil.dll
LoadedModule[27]=C:\Windows\system32\COMDLG32.dll
LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[31]=C:\Windows\system32\WINHTTP.dll
LoadedModule[32]=C:\Windows\system32\webio.dll
LoadedModule[33]=C:\Windows\system32\IMM32.DLL
LoadedModule[34]=C:\Windows\system32\MSCTF.dll
LoadedModule[35]=C:\Windows\system32\profapi.dll
LoadedModule[36]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[37]=C:\Windows\system32\rsaenh.dll
LoadedModule[38]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[39]=C:\Windows\system32\SspiCli.dll
LoadedModule[40]=C:\Windows\System32\drprov.dll
LoadedModule[41]=C:\Windows\System32\WINSTA.dll
LoadedModule[42]=C:\Windows\System32\ntlanman.dll
LoadedModule[43]=C:\Windows\system32\cscapi.dll
LoadedModule[44]=C:\Windows\system32\netutils.dll
LoadedModule[45]=C:\Windows\system32\wkscli.dll
LoadedModule[46]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[47]=C:\Windows\system32\mswsock.dll
LoadedModule[48]=C:\Windows\system32\IpHlpApi.dll
LoadedModule[49]=C:\Windows\system32\WINNSI.DLL
LoadedModule[50]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[51]=C:\Windows\system32\mlang.dll
LoadedModule[52]=C:\Windows\System32\wshtcpip.dll
LoadedModule[53]=C:\Windows\system32\USERENV.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=BestSync 2013 Service
AppPath=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
----------------------------------------------------------------------------------------------------

Can you please advise?

Thanks.

[RiseFly]

Thank you for reporting the problem, from the error address, the problem may be in the ZIP component.
Could you please download and install BestSync 8.0.3.3, we have built the new version with MAP file that can help us find the problem.
If the new version still crashes, please report the error again.
Thank you in advance.

[mmdb]

this does not seem to be a problem any more, as stopping all tasks that run as a service and re-enabling them seemed to do the trick.

anyway, I am still having this other issue very often: http://www.risefly.com/forrum/viewtopic ... t=20#p1790