BestSync service terminated unexpectedly

[SherryAU]

Hello support,

I found that the best sync service stopped yesterday, after restart the service the application is working again.. Could you please find out why?

Under system event:
The BestSync Service service terminated unexpectedly. It has done this 1 time(s).

Under application event:

Faulting application name: BestSyncSvc.exe, version: 9.0.6.2, time stamp: 0x5348c371
Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77
Exception code: 0xc0000005
Fault offset: 0x000000000005ab00
Faulting process id: 0xb74
Faulting application start time: 0x01cf59dce5b6cb82
Faulting application path: C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 59fe7672-c911-11e3-93f6-0050568c60ce
Faulting package full name:
Faulting package-relative application ID:

Regards & Thanks

Sherry

[RiseFly]

Thank you for reporting the problem.
But because the exception error happened in the system DLL (ntdll.dll), the error information can not give us any hint to solve the problem.
Could you please tell me, what kind of file systems are set to synchronize with as Windows Service?

[SherryAU]

Hello Support,

We are sync between ftp server (EDI server) and local Windows folder where Best sync running; both ways sync every 15 minutes.

Regards & Thanks

Sherry

[RiseFly]

BestSync 2015 (beta) has fixed some memory leak bugs, could you please try BestSync 2015 (beta) from the download page?

[SherryAU]

Hello support,

From your website, 9.0.6.2 is the last stable version; do you want me to wait to see the next stable version out?

Could you please advise if we are eligible for the new license if we purchased the business license?

Regards & Thanks

Sherry

[RiseFly]

BestSync 2015 (beta) is more stable than the released version 9.0.6.2.
BestSync 2015 (beta) remained as beta version because our code signing certificate has been expired and we are applying a new one.
If you order the license of BestSync 2014, it will work on BestSync 2014 and 2015 (version 9.X, and 10.X).

[SherryAU]

Hello Support,

OK I'll try the new version.

We purchased BestSync2013 originally, anyway I can get support and new version upgraded?

Regards & Thanks

Sherry

[RiseFly]

If you have the license of BestSync 2013, it is the same license on BestSync 2014.
You can just install BestSync 2014.

[RiseFly]

BestSync 2015 (beta) added a new button to view the certificate of FTPES/FTPS(FTP over TLS/SSL) in the FTP browser.
If you need not this feature, you can not to install this update.