Money-back guarantee

[austinm237]

Hi,

I'd like to request a refund, how would I go about doing that?

Thank you,
Austin

[RiseFly]

Just email your OrderID to risefly@risefly.com, we'll process the refund for you.
After refund, the license code will be invalidated.

[austinm237]

I have sent the Order ID and other messages to risefly@risefly.com with no response. What do I need to do now?

Thank you,
Austin

[RiseFly]

May be we have not received the email, please send it again.

[austinm237]

That is unusual because I have received a reply from risefly@risefly.com recently regarding another issue. I have sent another message. Please look for it and reply.

Thank you,
Austin

Message:
Hello Risefly,

I was instructed to email you my OrderID (again) to process a refund. It is Order Number: 3CCSBJQ-AEN42.

Thank you,

[RiseFly]

I'm sorry that I have not received the email, but I have got your orderID here. So I have started the refund of the order by credit card.
Please be patient for the refund be processed by mycommerce.com.

[austinm237]

Very good. Thank you. I don't know why the email wouldn't reach you.

I actually have two OrderIDs, because I purchased the Basic edition before realizing I needed the Premium edition to sync to cloud services. Here is that number, please refund the upgrade along with the original purchase. Order Number: 3CCSFGT-A8XJHZ.

Thank you,
Austin

[RiseFly]

The basic license has been put into the refund queue, it will be refunded by mycommerce.com.