cannot detect server's timezone,use local time zone

[gracelim]

hi,

from time to time, bestsync download the file with 0 bytes even though the file in source server is not 0 bytes.
I notice that every time this happen, the log shows cannot detect server's timezone , use localtime zone -480 minutes.

bestsync 2015 version 10.0.1.5 64 bit

how should I go about to resolve the issue?

[gracelim]

hi risefly,

have attached a screen shot of the logs

thanks
Grace

[RiseFly]

Could you please try the newest version (BestSync 2017) to see if the problem can be resolved.

[gracelim]

if I install the new version , will this erase my license as we are no under support?

[gracelim]

hi risefly,

0 bytes still occur after installing new version bestsync 2017 version 12.0.6 32bit

Grace

[RiseFly]

The license will remained after install the new version.
But the license of 2 major versions before will be downgraded one rank on the current major version.

[RiseFly]

This problem may be because BestSync is not very compatible with your SFTP server.
If you can send a test account to risefly@risefly.com, we'd like to debug with your SFTP server.

[gracelim]

hi,
after our ftpserver site provider, grants a write privilege on the folder, we never encounter the problem cannot detect server timezone and all files are successfully downloaded.