Activation License Issues

[milaneznando]

Hi,

I'm having issues trying to activate my computer.

Actuall I have one ultimate license for two computers and only one computer it's licensed.
In my second computer, when I try to activate (be it for e-mail or even by web) an message returns saying the following: "This is an upgrade license of [***Comercial] to [**Ilimited]. You may provide the [***Comercial] license first".

When I bought my bestsync license, I don't remind to have this "Comercial" license, only the ultimate...

What should I do?

[RiseFly]

Please contact risefly@risefly.com by the email address that you used to order the license code.
We can give you a full license code that need not the old license.

[milaneznando]

I would like to thank the risefly support team.

I have send a e-mail yesterday and today I already got the response.

The RiseFly support team has sent me a new license.

This topic can be closed.