large files not fully transferred

[gracelim]

hi,

we noticed that large files sometimes does not get send fully to the destination server (linux) even there's no network issue.
we are using bestsync 2019.

how could we resolve this issue?

[RiseFly]

BestSync supports uploading files that are larger than 4GB.
Please start the preview of the task to see if there is any error happens when upload the large file.

[gracelim]

the task is in real time sync and the preview task is disable.

[RiseFly]

For a real-time task, the preview can be opened after the task is started.
You can watch BestSync processes the real-time change notification.

[gracelim]

i've started the task as real time sync and preview task button is still disable.

[RiseFly]

If the task is started as Windows Service, the preview is not available.
If you want to see the preview during monitoring file change, please uncheck the service mode in the schedule tab.

[gracelim]

have tried it , and the files get successfully transferred.
the problem is intermittent and cannot reproduce at will.

how will i be able to use the preview task to resolve the issue?

saw old posting for old version having same issue...and this problem pesrist in bestsync 2019.
have updated bestsync version from 2019 to 2020. will this resolve the issue?

[RiseFly]

To avoid this problem, Please try to check ☑"Verify file by the available method from the server or by comparing content" option in "Copy Options" tab.
BestSync will compare the synchronized file and the original file, if the files are not matched, BestSync will transfer the file again.

[gracelim]

☑"Verify file by the available method from the server or by comparing content" option in "Copy Options" tab
was already check and it is happenning

[RiseFly]

By the way, what file system (FTP/WebDAV) are you using in this task?