550 SSL/TLS Error

Welcome to BestSync Support Forum!
If you have any questions, comments, concerns, suggestion, please summit here, we'll try to reply you in short time.
Thank you!
Post Reply
ammartin
Posts: 3
Joined: Thu Nov 11, 2021 4:16 pm

550 SSL/TLS Error

Post by ammartin »

I just upgraded from a very old version (2011) of BestSync to the latest version. One of my FTP connections stopped working after the upgrade. I've attached the message that I am receiving. Files are sent to a server owned by a local IT guy. I don't think that there is any kind of formal certificate for the site. How do I get this issue resolved? Thank you.
Attachments
Untitled.jpg
Untitled.jpg (192.46 KiB) Viewed 9767 times
Top
RiseFly
Site Admin
Posts: 1111
Joined: Tue Nov 03, 2009 2:51 pm

Re: 550 SSL/TLS Error

Post by RiseFly »

The error from the FTP server says that it need the TLS/SSL to connect to the FTP server.
Please try to select [Implicit TLS/SSL] or [Explicit TLS/SSL] option to see if the error can be resolved.
Top
ammartin
Posts: 3
Joined: Thu Nov 11, 2021 4:16 pm

Re: 550 SSL/TLS Error

Post by ammartin »

Here is what I get when I try that solution:
Attachments
explicit-error.jpg
explicit-error.jpg (187.48 KiB) Viewed 9761 times
implicit-error.jpg
implicit-error.jpg (190.58 KiB) Viewed 9761 times
Top
RiseFly
Site Admin
Posts: 1111
Joined: Tue Nov 03, 2009 2:51 pm

Re: 550 SSL/TLS Error

Post by RiseFly »

Please confirm whether the FTP port is 990 or something else.
Top
ammartin
Posts: 3
Joined: Thu Nov 11, 2021 4:16 pm

Re: 550 SSL/TLS Error

Post by ammartin »

I was able to get this resolved with the correct settings from my local developer. I appreciate your feedback.
Top
Post Reply

Return to “BestSync Support Forum”