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cannot detect server's timezone,use local time zone
Posted: Fri Mar 17, 2017 4:34 am
by gracelim
hi,
from time to time, bestsync download the file with 0 bytes even though the file in source server is not 0 bytes.
I notice that every time this happen, the log shows cannot detect server's timezone , use localtime zone -480 minutes.
bestsync 2015 version 10.0.1.5 64 bit
how should I go about to resolve the issue?
Re: cannot detect server's timezone,use local time zone
Posted: Fri Mar 17, 2017 4:42 am
by gracelim
hi risefly,
have attached a screen shot of the logs
thanks
Grace
Re: cannot detect server's timezone,use local time zone
Posted: Fri Mar 17, 2017 11:58 am
by RiseFly
Could you please try the newest version (BestSync 2017) to see if the problem can be resolved.
Re: cannot detect server's timezone,use local time zone
Posted: Sat Mar 18, 2017 3:46 am
by gracelim
if I install the new version , will this erase my license as we are no under support?
Re: cannot detect server's timezone,use local time zone
Posted: Tue Mar 21, 2017 3:22 am
by gracelim
hi risefly,
0 bytes still occur after installing new version bestsync 2017 version 12.0.6 32bit
Grace
Re: cannot detect server's timezone,use local time zone
Posted: Tue Mar 21, 2017 3:03 pm
by RiseFly
The license will remained after install the new version.
But the license of 2 major versions before will be downgraded one rank on the current major version.
Re: cannot detect server's timezone,use local time zone
Posted: Tue Mar 21, 2017 3:11 pm
by RiseFly
This problem may be because BestSync is not very compatible with your SFTP server.
If you can send a test account to
risefly@risefly.com, we'd like to debug with your SFTP server.
Re: cannot detect server's timezone,use local time zone
Posted: Tue Mar 28, 2017 3:28 am
by gracelim
hi,
after our ftpserver site provider, grants a write privilege on the folder, we never encounter the problem cannot detect server timezone and all files are successfully downloaded.
