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Problem with S3 synchronization

Posted: Tue Jun 26, 2012 9:11 pm
by 24Seven
I'm having troubles with the S3 synchronization. First, I have a bucket with name akin to: aaa-aaaaaaaaa.aaaaaaaaaaaaaaa.aaa. Using this bucket, I cannot use the explore button (after I've entered my Access key and Secret key) and even if I enter a static path, the synchronization claims it succeeds even though nothing is actually getting written to S3.

The system on which this is running is Windows 2008 R2. I did run regcloud.bat as an Administrator. The bucket is located in Northern CA.

The error I get when browsing is:
Error The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel.

Re: Problem with S3 synchronization

Posted: Wed Jun 27, 2012 2:48 pm
by RiseFly
If your version is not the lastest version (7.2.XX), please download and install it, then try to sync the task again.

Re: Problem with S3 synchronization

Posted: Wed Jun 27, 2012 5:30 pm
by 24Seven
Already tried that. This is happening with 7.2.21.

Re: Problem with S3 synchronization

Posted: Sun Jul 01, 2012 1:49 am
by RiseFly
I have tested S3 Synchronization feature on Windows 2008 R2 (64Bit) without any problem.
Please start the Preview of the task to see if it can give you more detailed log.

Re: Problem with S3 synchronization

Posted: Fri Jul 13, 2012 6:44 pm
by denovo
After using BestSync for several months, we started testing its synchronization with Amazon S3 (before that we weres using TNTdriver for mapping the Amazon Bucket to a local directory).
Even when one task is working (synchronizing less than 10 small files), it is failing for all other tasks (5) synchronizing with Amazon S3 which have a few big files or many small files with some big files.
Coincidentally, the task running successfully was created recently, while the other tasks were created a long time ago.

We will continue testing, this time recreating some of the failing tasks, but obviously the explanation is not how many files are synchronized.

Even more important is the fact that just trying to browse the Amazon Bucket or running the task crashes the application or the service (if running as a service task).

We are using BestSync x64 7.2.2.5, but we could go back if necessary.

David

Re: Problem with S3 synchronization

Posted: Fri Jul 13, 2012 7:01 pm
by denovo
Just adding more information...

After recreating the same task which is still running successfully, it crashed again BestSync...

So, it looks like the new version of BestSync is saving the tasks incorrectly and it stopped loading some old tasks correctly.

Help!

David

Re: Problem with S3 synchronization

Posted: Tue Jul 17, 2012 9:48 pm
by RiseFly
We have confirmed that this problem is caused by .NET interoperation component of Windows in multiple thread.
We have rewritten the S3 synchronization feature by C++, the problem must have been fixed.
Please download and try version 7.3.00.