bestsync.us

Hi
Since upgrading to the latest version of BestSync, nothing seems to be working. My log file is shown below and I hope that someone can tell me what's going wrong! The settings file is unchanged since my previous version of BestSync, which was 2011.
Regards
Martin

__________________________

SVC:2012/12/28-17:30:48,Service started.
SVC:2012/12/28-17:30:48,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.0.9
SVC:2012/12/28-17:30:48,Reload Setting File.
SVC:2012/12/28-17:30:49,Load setting file [C:\ProgramData\RiseFly\BestSync 2012\service.fsf] is successfully.
SVC:2012/12/28-17:46:08,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-17:47:09,FTP[ftp.xxxxxxxxxxxxxx.org.uk]-Server Time Bias is 0 (0) minutes.
SVC:2012/12/28-17:47:40,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-17:47:40,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-17:48:10,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-17:48:10,Failed to connect to FTP Server.-xxxxxxxxxxxxxx site
SVC:2012/12/28-17:51:12,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-17:51:12,Failed to connect to FTP Server.-xxxxxxxxxxxxxx site
SVC:2012/12/28-17:54:13,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:15:05,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:16:05,FTP[ftp.xxxxxxxxxxxxxx.co.uk]-Server Time Bias is 0 (0) minutes.
SVC:2012/12/28-19:16:36,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:16:37,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:17:07,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:17:07,Failed to connect to FTP Server.-xxxxxx sites
SVC:2012/12/28-19:20:08,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:20:08,Failed to connect to FTP Server.-xxxxxx sites
SVC:2012/12/28-19:23:09,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Succeeded.
SVC:2012/12/28-19:40:49,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:40:50,FTP login [ftp.xxxxxxxxxxxxxx.org.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-19:40:50,Start task:xxxxxxxxxxxxxx site
SVC:2012/12/28-19:40:50,Start task by schedule. Every weekday:0X0000007F-17:46
SVC:2012/12/28-19:40:50,Task Result: xxxxxxxxxxxxxx site (Success=0, Failed=0)
SVC:2012/12/28-19:40:50,End Task -xxxxxxxxxxxxxx site
SVC:2012/12/28-19:43:05,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:44:05,FTP[ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Server Time Bias is 0 (0) minutes.
SVC:2012/12/28-19:44:36,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:44:36,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-19:45:07,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-21:03:16,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-21:03:17,FTP login [ftp.xxxxxxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2012/12/28-21:03:17,Start task:xxxxxx sites
SVC:2012/12/28-21:03:17,Start task by schedule. Every weekday:0X0000007F-19:15
SVC:2012/12/28-21:03:26,Task Result: xxxxxx sites (Success=8, Failed=0)
SVC:2012/12/28-21:03:26,End Task -xxxxxx sites
SVC:2012/12/28-21:14:35,FTP login [ftp.xxxxxxxxxxxxxxxxxxxxxxxxxxx.org.uk]-Succeeded.
SVC:2012/12/28-21:15:05,Start task:xxxxxxxxxxxxxxxxxxxxxxxxxxx sites
SVC:2012/12/28-21:15:05,Start task by schedule. Every weekday:0X0000007F-19:43
SVC:2013/01/01-14:27:20,Service started.
SVC:2013/01/01-14:27:20,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.0.9
SVC:2013/01/01-14:27:20,Reload Setting File.
SVC:2013/01/01-14:27:20,Invalid setting file [service.xfsf]!
SVC:2013/01/01-14:27:20,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
SVC:2013/01/01-15:14:51,Failed to start task 9 (Can not find the task).
SVC:2013/01/01-15:15:10,Failed to start task 9 (Can not find the task).
SVC:2013/01/01-15:15:58,Failed to delete task 9 (Can not find the task).
SVC:2013/01/01-15:15:58,Failed to delete task 9 (Can not find the task).
APP:2013/01/01-14:29:46,***** BestSync start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:English Version Ver8.0.0.9
APP:2013/01/01-14:29:46,BestSyncApp.exe /trayicon
APP:2013/01/01-18:47:55,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/01-18:50:58,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/01-18:52:39,Start task:xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/01-18:52:39,Start task manually.
APP:2013/01/01-18:53:59,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-09:27:31,***** BestSync start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:English Version Ver8.0.0.9
APP:2013/01/02-09:27:31,BestSyncApp.exe /trayicon
APP:2013/01/02-11:15:35,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-11:18:40,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-11:20:21,Start task:xxxxxxxxxxxxx - LIVE drupal - /sites
APP:2013/01/02-11:20:21,Start task by schedule. Every weekday:0X0000007F-11:15
APP:2013/01/02-11:21:40,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
APP:2013/01/02-11:24:40,Failed to connect to FTP Server.-xxxxxxxxxxxxx - LIVE - /sites
SVC:2013/01/03-08:40:23,Service started.
SVC:2013/01/03-08:40:23,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.0.9
SVC:2013/01/03-08:40:23,Reload Setting File.
SVC:2013/01/03-08:40:23,Invalid setting file [service.xfsf]!
SVC:2013/01/03-08:40:23,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
SVC:2013/01/03-10:39:05,Failed to start task 19 (Can not find the task).
SVC:2013/01/03-10:39:41,Setup Task(20) failed.
SVC:2013/01/03-10:40:03,Failed to start task 19 (Can not find the task).
SVC:2013/01/03-10:40:16,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-12:47:53,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-13:08:54,Setup Task(9) failed.
SVC:2013/01/03-13:09:11,Failed to start task 9 (Can not find the task).
SVC:2013/01/03-13:11:30,Failed to delete task 9 (Can not find the task).
SVC:2013/01/03-13:11:30,Failed to delete task 9 (Can not find the task).
SVC:2013/01/03-13:14:08,Stopping Service.
SVC:2013/01/03-13:14:20,Service Stopped.
SVC:2013/01/03-13:14:20,Service stopped
SVC:2013/01/03-13:14:32,Service started.
SVC:2013/01/03-13:14:32,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.1.1
SVC:2013/01/03-13:14:32,Reload Setting File.
SVC:2013/01/03-13:14:32,Invalid setting file [service.xfsf]!
SVC:2013/01/03-13:14:32,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
SVC:2013/01/03-13:15:55,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-13:22:49,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-13:23:30,Failed to delete task 16 (Can not find the task).
SVC:2013/01/03-13:23:49,FTP[ftp.xxxxxxxxxx.co.uk]-Server Time Bias is 0 (0) minutes.
SVC:2013/01/03-13:24:20,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-13:24:20,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-13:24:21,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:24:21,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:27:22,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:27:22,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:30:22,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:30:22,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:33:24,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:33:24,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:36:24,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:36:24,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:39:25,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:39:25,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:42:26,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:42:26,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:45:27,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:45:27,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:48:28,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:48:28,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:51:29,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:51:29,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:54:30,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:54:30,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-13:57:31,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-13:57:31,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:00:32,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:00:32,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:03:33,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:03:33,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:06:34,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:06:34,Failed to connect to FTP Server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:09:35,FTP login [ftp.xxxxxxxxxx.co.uk]-Succeeded.
SVC:2013/01/03-14:31:11,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:11,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:12,Start task:xxxxxxxxxx OC shop
SVC:2013/01/03-14:31:12,Start task by schedule. Every weekday:0X0000007F-16:00
SVC:2013/01/03-14:31:19,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:19,Failed to connected to server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:31:22,FTP login [ftp.xxxxxxxxxx.co.uk]-Error:530 Sorry, the maximum number of clients (3) for this user are already connected..
SVC:2013/01/03-14:31:22,Failed to connected to server.-xxxxxxxxxx OC shop
SVC:2013/01/03-14:31:27,Task Result: xxxxxxxxxx OC shop (Success=165, Failed=3, Error=Unknown Error.)
SVC:2013/01/03-14:31:27,End Task -xxxxxxxxxx OC shop
SVC:2013/01/03-15:46:30,Failed to start task 15 (Can not find the task).
SVC:2013/01/03-15:59:20,Failed to delete task 9 (Can not find the task).

The cause of the problem is that you have checked "Process multiple files simultaneously..." and set a thread number larger than 3 (the FTP server allows 3).
Please set the thread number to 3, or do not use this option.

It is true that I had 'Process multiple files simultaneously' but not that I had more than 3 selected as I do understand my FTP limitation.

I have always used that feature and it worked fine before I "upgraded" to the 2013 version. Has the licence feature changed in this version?

I had a 2011 business licence and was allowed to process files simultaneously. Now in the 2013 with the same (business) licence, does this mean I can no longer use that feature?

If that is the case, can I return to the 2011 version?

"Error:530 Sorry, the maximum number of clients (3) " is returned from the FTP server, it is the server limits your connection number to 3.
Only the Ultimate License allow multiple threads processing.

I don't think that's my only problem. I still get 'cancelled' status for all scheduled tasks. Here's an extract from the end of the log file:

APP:2013/01/07-08:31:35,***** BestSync start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:English Version Ver8.0.1.1
APP:2013/01/07-08:31:35,BestSyncApp.exe /trayicon
APP:2013/01/07-17:02:09,Start task:PrestonBaptistPS sites
APP:2013/01/07-17:02:10,Start task manually.
SVC:2013/01/07-12:33:11,Failed to delete task 19 (Can not find the task).
SVC:2013/01/07-12:33:11,Failed to delete task 19 (Can not find the task).
SVC:2013/01/08-10:37:58,Failed to start task 15 (Can not find the task).

What is going on here? Advice, please!!
Martin

May be BestSync has not been installed correctly.
Please uninstall it first, then install the newest version to see if the problem can be avoided.

I uninstalled and reinstalled, but no change - still having the same problems.

I finally got round this by recreating my list of tasks manually - not happy because this took me about an hour to do.

No errors showing now, but I have other issues - will list on a separate thread.

Just checked again and I STILL have this error showing in the log file:

__________
SVC:2013/01/24-08:27:18,***** BestSync Service start ****
OS Version:Windows 7 Home Premium Edition, 64-bit Service Pack 1 (build 7601)
BestSync Version:Ver8.0.1.5
SVC:2013/01/24-08:27:19,Reload Setting File.
SVC:2013/01/24-08:27:19,Invalid setting file [service.xfsf]!
SVC:2013/01/24-08:27:19,Load setting file [C:\ProgramData\RiseFly\BestSync 2013\service.xfsf] failed.
__________

What on Earth is going on?

We have fixed a bug relate to this problem, please download and try version 8.0.16.