BestSync Service stopping
Posted: Tue Apr 02, 2013 12:53 pm
Hi all,
I have BestSync 64 bits installed on a Windows 2008 R2 server. It has been installed there for months and "working" (I still have this other problem, here: http://www.risefly.com/forrum/viewtopic ... 4&start=10). Suddenly last week the service stopped. I restarted it and it worked for a few hours, and then the same thing happened, and it has happened 9 times in 2 days. I installed the last version (8.0.3.2 for 64 bits) and the same thing is happening after the update.
These are the windows event log error messages:
----------------------------------------------------------------------------------------------------
Faulting application name: BestSyncSvc.exe, version: 8.0.3.2, time stamp: 0x5149737d
Faulting module name: BestSyncSvc.exe, version: 8.0.3.2, time stamp: 0x5149737d
Exception code: 0xc0000005
Fault offset: 0x0000000000252710
Faulting process id: 0xa30
Faulting application start time: 0x01ce2c62e858d0f8
Faulting application path: C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
Faulting module path: C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
Report Id: 4bf78896-9858-11e2-8061-005056ab0007
----------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: BestSyncSvc.exe
P2: 8.0.3.2
P3: 5149737d
P4: BestSyncSvc.exe
P5: 8.0.3.2
P6: 5149737d
P7: c0000005
P8: 0000000000252710
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BestSyncSvc.exe_2084dcd49be31c5a7f8603b1cb9adc5d167160_1fa9b032
Analysis symbol:
Rechecking for solution: 0
Report Id: 4bf78896-9858-11e2-8061-005056ab0007
Report Status: 4
----------------------------------------------------------------------------------------------------
and this is the "C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BestSyncSvc.exe_2084dcd49be31c5a7f8603b1cb9adc5d167160_1fa9b032\Report.wer" file:
----------------------------------------------------------------------------------------------------
Version=1
EventType=APPCRASH
EventTime=130090251784375000
ReportType=2
Consent=1
ReportIdentifier=4bf78897-9858-11e2-8061-005056ab0007
IntegratorReportIdentifier=4bf78896-9858-11e2-8061-005056ab0007
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=BestSyncSvc.exe
Sig[1].Name=Application Version
Sig[1].Value=8.0.3.2
Sig[2].Name=Application Timestamp
Sig[2].Value=5149737d
Sig[3].Name=Fault Module Name
Sig[3].Value=BestSyncSvc.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=8.0.3.2
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5149737d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000252710
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=6153
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=7e6e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=7e6e25168685cbedfd80f2eedbdf84a7
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=bd29
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=bd29cc1fd163f48657f784fee5687315
UI[2]=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=BestSync 2013 Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\VERSION.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\CRYPT32.dll
LoadedModule[7]=C:\Windows\system32\MSASN1.dll
LoadedModule[8]=C:\Windows\system32\WINMM.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\LPK.dll
LoadedModule[12]=C:\Windows\system32\USP10.dll
LoadedModule[13]=C:\Windows\system32\WS2_32.dll
LoadedModule[14]=C:\Windows\system32\RPCRT4.dll
LoadedModule[15]=C:\Windows\system32\NSI.dll
LoadedModule[16]=C:\Windows\system32\MPR.dll
LoadedModule[17]=C:\Program Files\RiseFly\BestSync\BestSyncMail.dll
LoadedModule[18]=C:\Windows\system32\WSOCK32.dll
LoadedModule[19]=C:\Windows\system32\WININET.dll
LoadedModule[20]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[21]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[23]=C:\Windows\system32\urlmon.dll
LoadedModule[24]=C:\Windows\system32\ole32.dll
LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[26]=C:\Windows\system32\iertutil.dll
LoadedModule[27]=C:\Windows\system32\COMDLG32.dll
LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[31]=C:\Windows\system32\WINHTTP.dll
LoadedModule[32]=C:\Windows\system32\webio.dll
LoadedModule[33]=C:\Windows\system32\IMM32.DLL
LoadedModule[34]=C:\Windows\system32\MSCTF.dll
LoadedModule[35]=C:\Windows\system32\profapi.dll
LoadedModule[36]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[37]=C:\Windows\system32\rsaenh.dll
LoadedModule[38]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[39]=C:\Windows\system32\SspiCli.dll
LoadedModule[40]=C:\Windows\System32\drprov.dll
LoadedModule[41]=C:\Windows\System32\WINSTA.dll
LoadedModule[42]=C:\Windows\System32\ntlanman.dll
LoadedModule[43]=C:\Windows\system32\cscapi.dll
LoadedModule[44]=C:\Windows\system32\netutils.dll
LoadedModule[45]=C:\Windows\system32\wkscli.dll
LoadedModule[46]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[47]=C:\Windows\system32\mswsock.dll
LoadedModule[48]=C:\Windows\system32\IpHlpApi.dll
LoadedModule[49]=C:\Windows\system32\WINNSI.DLL
LoadedModule[50]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[51]=C:\Windows\system32\mlang.dll
LoadedModule[52]=C:\Windows\System32\wshtcpip.dll
LoadedModule[53]=C:\Windows\system32\USERENV.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=BestSync 2013 Service
AppPath=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
----------------------------------------------------------------------------------------------------
Can you please advise?
Thanks.
I have BestSync 64 bits installed on a Windows 2008 R2 server. It has been installed there for months and "working" (I still have this other problem, here: http://www.risefly.com/forrum/viewtopic ... 4&start=10). Suddenly last week the service stopped. I restarted it and it worked for a few hours, and then the same thing happened, and it has happened 9 times in 2 days. I installed the last version (8.0.3.2 for 64 bits) and the same thing is happening after the update.
These are the windows event log error messages:
----------------------------------------------------------------------------------------------------
Faulting application name: BestSyncSvc.exe, version: 8.0.3.2, time stamp: 0x5149737d
Faulting module name: BestSyncSvc.exe, version: 8.0.3.2, time stamp: 0x5149737d
Exception code: 0xc0000005
Fault offset: 0x0000000000252710
Faulting process id: 0xa30
Faulting application start time: 0x01ce2c62e858d0f8
Faulting application path: C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
Faulting module path: C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
Report Id: 4bf78896-9858-11e2-8061-005056ab0007
----------------------------------------------------------------------------------------------------
----------------------------------------------------------------------------------------------------
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: BestSyncSvc.exe
P2: 8.0.3.2
P3: 5149737d
P4: BestSyncSvc.exe
P5: 8.0.3.2
P6: 5149737d
P7: c0000005
P8: 0000000000252710
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BestSyncSvc.exe_2084dcd49be31c5a7f8603b1cb9adc5d167160_1fa9b032
Analysis symbol:
Rechecking for solution: 0
Report Id: 4bf78896-9858-11e2-8061-005056ab0007
Report Status: 4
----------------------------------------------------------------------------------------------------
and this is the "C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_BestSyncSvc.exe_2084dcd49be31c5a7f8603b1cb9adc5d167160_1fa9b032\Report.wer" file:
----------------------------------------------------------------------------------------------------
Version=1
EventType=APPCRASH
EventTime=130090251784375000
ReportType=2
Consent=1
ReportIdentifier=4bf78897-9858-11e2-8061-005056ab0007
IntegratorReportIdentifier=4bf78896-9858-11e2-8061-005056ab0007
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=BestSyncSvc.exe
Sig[1].Name=Application Version
Sig[1].Value=8.0.3.2
Sig[2].Name=Application Timestamp
Sig[2].Value=5149737d
Sig[3].Name=Fault Module Name
Sig[3].Value=BestSyncSvc.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=8.0.3.2
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5149737d
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000252710
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=6153
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=7e6e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=7e6e25168685cbedfd80f2eedbdf84a7
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=bd29
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=bd29cc1fd163f48657f784fee5687315
UI[2]=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=BestSync 2013 Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\VERSION.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\CRYPT32.dll
LoadedModule[7]=C:\Windows\system32\MSASN1.dll
LoadedModule[8]=C:\Windows\system32\WINMM.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\GDI32.dll
LoadedModule[11]=C:\Windows\system32\LPK.dll
LoadedModule[12]=C:\Windows\system32\USP10.dll
LoadedModule[13]=C:\Windows\system32\WS2_32.dll
LoadedModule[14]=C:\Windows\system32\RPCRT4.dll
LoadedModule[15]=C:\Windows\system32\NSI.dll
LoadedModule[16]=C:\Windows\system32\MPR.dll
LoadedModule[17]=C:\Program Files\RiseFly\BestSync\BestSyncMail.dll
LoadedModule[18]=C:\Windows\system32\WSOCK32.dll
LoadedModule[19]=C:\Windows\system32\WININET.dll
LoadedModule[20]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[21]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[22]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[23]=C:\Windows\system32\urlmon.dll
LoadedModule[24]=C:\Windows\system32\ole32.dll
LoadedModule[25]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[26]=C:\Windows\system32\iertutil.dll
LoadedModule[27]=C:\Windows\system32\COMDLG32.dll
LoadedModule[28]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[31]=C:\Windows\system32\WINHTTP.dll
LoadedModule[32]=C:\Windows\system32\webio.dll
LoadedModule[33]=C:\Windows\system32\IMM32.DLL
LoadedModule[34]=C:\Windows\system32\MSCTF.dll
LoadedModule[35]=C:\Windows\system32\profapi.dll
LoadedModule[36]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[37]=C:\Windows\system32\rsaenh.dll
LoadedModule[38]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[39]=C:\Windows\system32\SspiCli.dll
LoadedModule[40]=C:\Windows\System32\drprov.dll
LoadedModule[41]=C:\Windows\System32\WINSTA.dll
LoadedModule[42]=C:\Windows\System32\ntlanman.dll
LoadedModule[43]=C:\Windows\system32\cscapi.dll
LoadedModule[44]=C:\Windows\system32\netutils.dll
LoadedModule[45]=C:\Windows\system32\wkscli.dll
LoadedModule[46]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[47]=C:\Windows\system32\mswsock.dll
LoadedModule[48]=C:\Windows\system32\IpHlpApi.dll
LoadedModule[49]=C:\Windows\system32\WINNSI.DLL
LoadedModule[50]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[51]=C:\Windows\system32\mlang.dll
LoadedModule[52]=C:\Windows\System32\wshtcpip.dll
LoadedModule[53]=C:\Windows\system32\USERENV.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=BestSync 2013 Service
AppPath=C:\Program Files\RiseFly\BestSync\BestSyncSvc.exe
----------------------------------------------------------------------------------------------------
Can you please advise?
Thanks.