File corrupted during WebDAV sync

[sroutier]

Hello,

We are using BestSync to download all changes (additions) done to a WebDAV folder. The task is scheduled to run once a day during off-peak hours.
This, as far as we can tell, has worked without any problems in the past but we just noticed that one document (PDF) was corrupted on the receiving end after being synchronized with BestSync. The BestSync log shows a success, the number of bytes transferred is correct and there are no errors or warnings on the server side. We also tried running BestSync from two different client computers and both times got the same corrupted file, with the exact same MD5 checksum (strange!). All other WebDAV clients that we tried (CyberDuck and BitKinex) were able to sync the file without any problems.

Would you have any ideas?
Would you be able to assist us in perhaps turning some debug logging in BestSync to get a better idea of what the problem might be?

Thank you.
/Seb.

[RiseFly]

Could you please send me (risefly(a)risefly.com) a test account? Put the problem file in the folder that I can access, so that I can debug this problem.

[sroutier]

Hello,

Just to let everybody know, the issue has been resolved. We were dealing with a 3rd party WebDAV provider that did not implement range request when serving a file. Once the said range request was implemented on the server side downloading files with BestSync started to work with out problems.

Thank you.
/s

[RiseFly]

Hello sroutier ,
Thank you for the feedback information.