Task not starting after server reboot

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tjblow
Posts: 70
Joined: Fri Mar 28, 2014 5:31 pm

Task not starting after server reboot

Post by tjblow »

I have 2 tasks, both are set up to start task 15 secs after application starts. Both have Service Sync AND Real-Time Sync selected.
Neither will restart after a server reboot occurs, this is happens whether I manually shutdown Bestsync and reboot the server OR the reboot occurs due to an automated process.
I have to go in manually to Bestsync GUI and start the tasks.
I am using Bestsync 9.0.4.6 version.
Any suggestions on how to get the tasks to start up automatically?
Thank you.
RiseFly
Site Admin
Posts: 1111
Joined: Tue Nov 03, 2009 2:51 pm

Re: Task not starting after server reboot

Post by RiseFly »

If the tasks are set to synchronize with a network shared folder and run as service.
Please setup the log in accounts as the following page to resolve the problem:
http://www.risefly.com/fseqna.htm#SyncNetDriveAsSvc
tjblow
Posts: 70
Joined: Fri Mar 28, 2014 5:31 pm

Re: Task not starting after server reboot

Post by tjblow »

I am not syncing to Network drives. I am syncing a local drive to a remote drive VIA SFTP. The local drive is the source drive.
The SFTP connection is done with a private/public key pair.
RiseFly
Site Admin
Posts: 1111
Joined: Tue Nov 03, 2009 2:51 pm

Re: Task not starting after server reboot

Post by RiseFly »

May be BestSyncSvc.exe is blocked by Firewall or other anti-spam software.
Please add BestSyncSvc.exe to the allowed list of these kind of software, or disable these kind of software temporarily to see if the problem can be resolved.
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