Best Sync 9.0.6.4 keeps crashing

[Offshore]

Hi,

The BestSync app keeps crashing when trying to ftp a simple job.

Example
c:\folder1\pica.jpg
c:\Folder2\picb.jpg
to
ftp\image\pica_1.jpg , picb_1.jpg

(seperate source folders with rename _1 of file to single folder on ftp)



Problem signature:
Problem Event Name: APPCRASH
Application Name: BestSyncApp.exe
Application Version: 9.0.6.2
Application Timestamp: 5348d7c8
Fault Module Name: StackHash_af73
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000374
Exception Offset: 00000000000c40f2
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1043
Additional Information 1: af73
Additional Information 2: af730fa28451f686e1d65c32ecb1039c
Additional Information 3: bb16
Additional Information 4: bb16cc8738b28d0487ae756f194b3ac8


What to do??

[RiseFly]

Please try BestSync 2015 (beta, at the download page) to see if the problem is resolved.

[Offshore]

Hello,

I have Tried BestSync 2015 Beta.

BestSyncApp.exe
10.0.0.2
543b7d2a
ntdll.dll
6.1.7601.17725
4ec4aa8e
c0000374
00000000000c40f2
f5c
01cfe7b6426b8131
C:\Program Files\BestSync\BestSyncApp.exe
C:\Windows\SYSTEM32\ntdll.dll
1b1b6892-53ae-11e4-bfa1-0050569f000e


Same result Imediate Crash.!!

[RiseFly]

Could you please export the task setting to a file, then send the file to risefly(a)risefly.com? So that we can debug the problem.
I promise that we will not download or delete any existing files. You can change the password later.

[RiseFly]

Please try BestSync 2015 (version 10 at the download page) to see if the problem has been resolved.

[reeja]

That is very helpful! Thank you!