BestSync Q&A
How to Uninstall BestSync?
Go to the Windows Control Panel and open the Add/Remove Program panel. Select "BestSync 20XX" and click the "Modify/Delete" button to start the uninstallation process. Follow the steps in the wizard dialog box to uninstall BestSync. The installer will automatically end the BestSync program and service.
How to Completely Uninstall BestSync?
Occasionally, the BestSync Service may not be completely uninstalled by the uninstaller. Please follow these steps to fully uninstall the BestSync Service:
1. Open the DOS command prompt and navigate to the BestSync installation directory. This is typically [C:\Program File\RiseFly\BestSync 2015].
2. Run the following command line in the installation directory to uninstall the BestSync service: BestSyncSvc /uninstall
3. In the Add or Remove Program tool of the control panel, uninstall BestSync.
What if the "Add/Remove Program Panel" Cannot Uninstall BestSync?
If you cannot uninstall BestSync using the Add/Remove Program panel, you can forcibly uninstall it by deleting the installer's registry keys using RegEdit.exe. Be careful when deleting registry keys. It's recommended to export the key to a file before deleting it, so you can import the key if you accidentally delete the wrong one.
First, stop the BestSync Application and the "BestSync Service" using the Service Manager (Run "services.msc"). Then, follow the steps below to delete two installer keys of BestSync. After these keys are deleted, "BestSync" will disappear from the "Add/Remove Program" list in the Control Panel.
Delete the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6F1D6279-AD7C-44F6-A6C0-C18E7003405B}_is1"
For versions of BestSync 2015 and earlier, delete the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\BestSync 201X
For versions of BestSync 2013 and earlier, delete the following registry keys:
Delete registry keys in "HKEY_CLASSES_ROOT\Installer\Products"
Delete registry keys in "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products"
